Refund Policy
Last updated: July 31, 2026
We want your listing to earn its keep. If it doesn't, Find A Horse Show offers a 30-day money-back guarantee on service provider listing subscriptions.
30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — monthly or annual plan, no explanation needed.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders. To request one, visit paddle.net with the email address you used at checkout, or email us at support@findahorseshow.com and we will help get it sorted. Refunds are returned to the original payment method; your bank may take a few business days to post it.
Cancelling your subscription
You can cancel at any time from your dashboard, under your listings. Cancelling stops future renewals and your listing stays visible through the end of the period you have already paid for. Cancelling on its own does not issue a refund — request one as described above if you are within the 30-day window.
Renewals
If a renewal charge catches you by surprise, contact us — we would rather sort it out than have you stuck with a plan you didn't want.
Free listings
Listing a horse show is free, so there is nothing to refund there. This policy applies only to paid service provider listing subscriptions.
More information
Paddle's own refund policy also applies to your purchase. See our Terms & Conditions for the full subscription terms.